Orders in case are not successfully delivered after 45 business days for Standard shipping and Premium shipping, or after 60 business days for Eco shipping following the order's placement date.
Orders in case a Buyer files a claim in regards to product quality (defective goods, obvious differences in color/style/size) not as stated in the order confirmation. The claim is submitted within 14 calendar days after the order delivery date recorded on the tracking number.
Orders in case are canceled due to restricted ship-to regions. Notice has not been previously sent to the Seller.
Orders that are canceled upon the Buyer’s request (within 6 hours since order placement).
Order that cannot be processed because Buyers completed the order payment on the checkout page, but the transaction failed.
Orders that are canceled due to a high risk of fraud.
Orders that are canceled because the product violated copyrighted images that the Seller could not prove their right to use.
Orders that are canceled because of including out-of-stock items.
Orders that are canceled because the address was in an undeliverable area and PlusBase had informed the seller in advance about this undeliverable area.
Orders that are canceled due to items on the list of PlusBase restricted products.
Orders that cannot be processed due to the wrong shipping address provided by the Buyer and PlusBase cannot contact the Buyer to obtain the correct information, or at the time of contact, the Buyer refused to provide information and requested an order cancelation.
Orders that cannot be processed due to an uncontrollable force or unforeseeable event, such as natural disasters, pandemics, insufficient supply chain, failure to pass customs, inability to ship by shipping units, etc. and Buyers do not agree to hold the order until it is processed again.
Orders that are claimed due to the following reasons:
The Seller uses the product/order listing information on the advertising platforms and sales pages that are not in accordance with the PlusBase content and product listing policy, or uses outdated information after PlusBase has updated the product information, causing Buyers to misunderstand products/orders.
The Seller uses material-imitating effects that do not accurately reflect the actual material and quality of the product.
The Seller provides information that does not accurately reflect the actual order and product to the Buyer.
The Seller requests a refund to the Buyer and the Seller's profit is deducted; or other cases due to the Seller's subjective error.
The Seller incorrectly edits information about product variations (information including but not limited to color, quantity, size, volume, and weight of the product) compared to the information that PlusBase provided to the Seller, causing the Buyer to purchase the wrong product. In this case, the Seller's order profit will be deducted, and the Seller shall be responsible for refunding the full order value to the Buyer.
For products from AliExpress, before PlusBase's announcement about product information, Sellers need to ensure that the information content posted for sale on their store must be the same as the product content at the AliExpress link. that the Seller added.
Orders containing AliExpress products placed prior to receiving any product quotation updates from PlusBase, but which cannot be processed by PlusBase using the Seller's chosen AliExpress link (due to an increase in price, out-of-stock items, the supplier is unable to process the order, or the actual product provided by the AliExpress supplier does not match the Seller's product description on product listing pages):
PlusBase will notify the Seller so that the Seller can proactively search for an alternative link or use PlusBase's suggested provider.
After 24 hours from the time of notification, if the Seller does not respond, the Seller cannot find an alternative link, or the alternative link continues to be out of stock, PlusBase will process the order according to the most optimal plan. at the time of order processing (change to PlusBase's suggested supplier and collect additional costs (if any), or cancel the order and refund the Buyer and the Seller's profit will be deducted.